Cancellation due to inclement weather must be made by 8:00 a.m. on the day of the event. Once our trucks are in route to the event, full payment is due rain or shine. We will always do our best to accommodate our clients if activities are postponed due to inclement weather, but once we are at the event, full payment is due.
It is the client's sole responsibility to provide sufficient electricity to support the rented items. Because of the large amounts of power that many items require, we strongly suggest the rental of generators. We can provide generators for an additional cost of $50.00 each. If you require a generator, we must be notified given 48 hours advance notice. Please be advised, that we typically do not carry extra generators with us in our trucks. In the unfortunate event that sufficient power is not available, payment in full is still due. If you have any questions regarding electricity requirements, please contact the office at: 786-258-3330.
We require a non-refundable deposit to secure a reservation. In the event of cancellation, the deposit will be applicable for future bookings, but it will not be refunded. Deposits for companies and wholesalers may be waived. Please call the office at 786-258-3330 to learn more about our company and wholesale policies.
We accept deposits in the form of check or money order. The balance due on the event day must be in the form of cash or money order. Full payments will be accepted by check if it is submitted at least 7 business days before the event.. We do no accept any credit cards. There will be $35.00 service charge for any returned checks. Companies and wholesalers may arrange other payment options. Please call the office at786-258-3330 to learn more about our company and wholesale policies.
There are many times that we have equipment booked back to back, therefore we are on a fixed schedule. In the interest of assuring prompt set-up and take down, the balance due on the day of the event is due at the beginning. At this time, an attendant will present the client with a receipt for the services. We sincerely believe that getting this process over at the start of the event is better for everyone involved. Companies and wholesalers may arrange other payment options. Please call the office at 786-258-3330 to learn more about our company and wholesale policies.
Our normal sales office hours are 9:00 a.m. to 6:00 p.m., Monday through Friday. In the event that you require immediate assistance for a day of event emergency ONLY please call the warehouse at: 786-258-3330